Shipping & Returns

SHIPPING

All orders that are to be delivered within and outside of the United States are shipped through the United States Postal Service (USPS). You select the shipping service that best suits your shipping needs during the checkout process. All international, military, Hawaii and Alaska orders are shipped through the United States Postal Service.  We are located in southern New Jersey.

 

Holidays/Weekends

Orders placed on holidays that we observe will be processed the next business day that we are open. 

 

United States Postal Service

We are not responsible for your order once it is handed to USPS – this includes lost, stolen or damaged packages once the order is delivered. We are not held responsible if your order experiences technical delays from when you submit it on our website to when we actually receive it.  The USPS provides insurance coverage up to $50, but if you would like to purchase additional coverage **Please let us know in the comment section when you place your order.**

Postal packages ship the week day following the order date. We try very hard to ship as soon as we receive the order, but in some cases a one day delay is necessary.   

 

RETURNS & CANCELLED ORDERS

~All returns must receive "Return Approval" prior to sending back your order.  On the right side of your order confirmation, please select "Return Item" and follow instructions.

~All returns must not show any evidence of wear and must be returned with all its original tags.  To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly.  Avoid any kind of hard flooring as it may scuff the soles of the boots.

~Items must be returned within 30 days of receipt.  Returns may incur a restocking fee of $10-$15 & Cancelled Orders may incur a fee of $5.  

~Return postage is paid by the customer; Original shipping charges are non-refundable.

~Make sure boots are returned in original boot box (if shipped in boot box).  Please do not tape or label the box. Use original mail sleeve. If so, may result in a restocking fee.

~Clearance Items/Red Lined Items may not be returnedAll Clearance Sales are final.

 

Return items to the following address:

Cowtown Cowboy Outfitters

Returns Department

761 Rt. 40

Pilesgrove, NJ  08098

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