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Shipping & Returns

SHIPPING

Mailing with the US Postal Service

 

Postal packages typically are mailed the day after the order date. We try very hard to ship as soon as we receive the order, but in some cases a one day delay is necessary.   

*We do not guarantee any shipping times.  Any delivery dates the USPS offers is not a guarantee.  We are not responsible for your package if it is redirected while shipping.  If you have questions about tracking, please contact the US Postal Service or the Post Office that is nearest you. Any information you receive from the US Postal Service website is the same information we receive.  

 

They do not offer 2 day or 3 day shipping.  They offer *Priority Mail which is based on business days, weekends not included when delivery estimates are given.  For example, if you place an order Thursday and choose Priority--your order will go out Friday (day 1)  +Monday (day 2) +Tuesday (day 3-Delivery day, most likely). 

 

*First Class Mail is for any package weighing less than 1-pound/16 oz. and takes on average 1-3 business days.

 

All orders that are to be delivered within and outside of the United States are shipped through the United States Postal Service (USPS). Please select the service that best suits your shipping needs during the checkout process. All international, military, Hawaii and Alaska orders are shipped through the United States Postal Service.  We are located in southern New Jersey.

We are not responsible for your order once it is handed to USPS – this includes lost, stolen or damaged packages once the order is delivered. We are not held responsible if your order experiences technical delays from when you submit it on our website to when we actually receive it.  The USPS provides insurance coverage up to $50 for Priority Mail, but if you would like to purchase additional coverage **Please let us know in the comment section when you place your order.**

**COUPON CODES MUST BE APPLIED BEFORE COMPLETING YOUR ORDER.  WE CANNOT PROCESS REFUNDS ONCE THE ORDER IS COMPLETE AND OR SHIPPED.  THANK YOU!

**FREE SHIPPING EXCLUDES PRIORITY, PRIORITY EXPRESS, UPS, AND FEDEX.

HOLIDAYS & WEEKENDS

Orders placed on holidays that we observe will be processed the next business day that we are open. 

RETURNS & CANCELLED ORDERS

~Clearance Items/Last Call Items/Sale/Red Lined Items may not be returned for a refund.  Some exclusions apply. 

~All returns must receive "Return Approval" prior to sending back your order.  On the right side of your order confirmation, please select "Return Item" and follow instructions.

~All returns must not show any evidence of wear and must be returned with all its original tags.  To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly.  Avoid any kind of hard flooring as it may scuff the soles of the boots.

~Items must be returned within 30 days of receipt.  Returns may incur a restocking fee of 10-15% & Cancelled Orders may incur a fee of $5.  

~Return postage is paid by the customer; Original postage is non-refundable.

~Make sure boots are returned in original boot box (if shipped in boot box).  Please do not tape or label the box. Use original mail sleeve or re-package it using similar packaging. If so, may result in a restocking fee.

~Clearance Items/Last Call Items/Red Lined Items may not be returned

All Clearance Sales are final.

 

Return items to the following address:

Cowtown Cowboy Outfitters

Returns Department

761 Rt. 40

Pilesgrove, NJ  08098

 

Questions?  Call us 856-769-1761