SHIPPING
We typically ship out all of our packages the day you submit your order. If received after 11am EST it will be shipped out the day after. The only exception is if it is received after 11am on Saturday EST it will be shipped on Monday. USPS holidays where the the postal service is closed will impede our ability to ship out your order. Please keep that in mind.
We try very hard to ship as soon as we receive the order, but in some cases a one day delay is necessary. Things that hold up order include a different shipping and billing address or questions about your order.
For Priority Mail Express -- Please call to confirm this is available. The availability of some items require direct ordering from the manufacturer - in which case a delay is quite possible.
While we'd love to, we can't guarantee shipping times. Any delivery dates the USPS offers is not a guarantee. We are not responsible for your package if it is redirected while shipping. If you have questions about tracking, you are welcome to reach out to us or you can contact the US Postal Service or the Post Office that is nearest you. Any information you receive from the US Postal Service website is the same information we receive.
The USPS does not offer 2 day or 3 day shipping. They offer Priority Mail which is based on business days, weekends not included when delivery estimates are given. For example, if you place an order Thursday and choose Priority--your order will go out Friday (day 1) +Monday (day 2) +Tuesday (day 3-Delivery day, most likely).
First Class Mail is for any package weighing less than 1-pound/15 oz. and takes on average 1-3 business days.
All orders that are to be delivered within and outside of the United States are shipped through the United States Postal Service (USPS). Please select the service that best suits your shipping needs during the checkout process. All international, military, Hawaii and Alaska orders are shipped through the United States Postal Service. We are located in southern New Jersey.
We are not responsible for your order once it is handed to USPS – this includes lost, stolen or damaged packages once the order is delivered. We are not held responsible if your order experiences technical delays from when you submit it on our website to when we actually receive it.
The USPS provides insurance coverage up to $50 for Priority Mail, but if you would like to purchase additional coverage Please let us know in the comment section when you place your order.
When selecting the Free Ship code please know that the type of shipping service you'll receive is typically 2-8 day service.
RETURNS & CANCELLED ORDERS
If you don't love your purchase or there were any issues with the item(s) you ordered we are happy to help you! If you have any difficulty with submitting a return request please Call us at 856-769-1761 we are available Monday-Saturday 9am-8pm EST and Sunday 11am-5pm EST. You are not required to get a return authorization to return a product. We would greatly appreciate it if you return your package as received. If you received a boot box, please ship the item back in the same box. Please do not tape or label the box as this makes it not reusable or sellable. Please try to use original mail sleeve or re-package it using similar packaging a trash bag is a great option if you don't have official packing material.
All returns must not show any evidence of wear and must be returned with all its original tags, new condition, clean and free from any odor. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
You have 30 days to return your order. If your order is not returned within the 30 day period you may incur a restocking fee.
Return postage is paid by the customer unless you received a damaged or incorrect product.
Return items to the following address:
Cowtown Cowboy Outfitters
Returns Department
761 Rt. 40
Pilesgrove, NJ 08098
Questions?
Email us at contact@cowtowncowboy.com
We are happy to help you!