PLEASE contact us by phone (toll free 1-800-761-4246) if you are concerned if we have the merchandise you ordered in stock or have questions regarding the arrival date of your order.

Ordering
We are happy to work closely with our customers to ensure that you satisfied with your online shopping experience with Cowtown Cowboy Outfitters. We are a single location store and all of our orders are filled from start to finish by one person right here in our store.  If you call during our business hours (Mon-Fri 9 am - 9 pm EST, Sun 11 am - 5 pm EST) an actual person will answer the phone! We process internet and phone orders Monday through Friday.  All orders received on Saturday and Sunday are processed Monday morning.  You will receive an email order confirmation immediately after you place your order and then another email once your order has shipped. We try to have all the merchandise that is on our website in stock at all times, but sometimes items do run out and have to be ordered. If that is the case with your order, we will email you as soon as possible to let you know.  We will also work with you to see if we have any similiar items in stock that you would like instead.  Please be sure to check your email often after you have placed your order.  We assume that since you have placed you order online, that you have regular access to your email. If you do not, we recommend you call and give us your order over the phone.  We will be able to check for your items while you are on the phone. We understand that you may need your merchandise quickly and in some cases we can have the item shipped from the manufacturer directly to you. 

We are located in New Jersey and are on Eastern Standard Time. We make every attempt to process and ship all orders the day they are received, as long as the order is received before 3 pm EST and we have the merchandise in stock.  All orders received after 3 pm EST will be processed the next business day. Orders placed after 3 pm EST on Friday will be process on Monday. 

Shipping
All orders that are to be delivered within the United States are shipped through UPS. All international, military, Hawaii and Alsaka orders are shipped through the United States Postal Service.  We are located in southern New Jersey. To help you determine when you will receive your order, please view the map below.  The map shows how many days it will take UPS to deliver your order when you ship UPS ground.

Orders placed on holidays that we are closed will be processed the next business day that we are open. We are closed on: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas day.

UPS does not count Saturdays and Sundays as shipping days. UPS only ships during regular business days – Monday thru Friday. If your order requires expedited shipping (next day, 2nd day or 3rd day) we will make every effort to process and ship your order as quickly as possible so you in fact receive your order in the expected time frame. However, we are not required require to do so. Once the order is processed, we are required to ship it in the matter requested. If you are unsure what UPS means by next day, 2nd day or 3rd day shipping, please feel free to call UPS at 1-800-PICK-UPS (1-800-742-5877) or visit their website at www.ups.com.

We are not responsible for your order once it is handed to UPS – this includes lost, stolen or damaged packages once the order is delivered. We are not held responsible if your order experiences technical delays from when you submit it on our website to when we actually receive it.